Returns & Exchanges
At The Groovy Plants Ranch, we want your new greenery to thrive in its new home. If your plant arrives damaged or fails to meet your expectations, we offer a 30-day satisfaction guarantee to ensure your garden remains vibrant.
Document Your Plant
Take clear photos of the plant and its packaging within 48 hours of delivery, especially if there is visible shipping damage or health concerns.
Contact Our Ranchers
Email our support team with your order number and photos to initiate a return or request a replacement for your botanical items.
Prepare the Shipment
For non-living home goods, pack the item securely in its original packaging. For live plants, follow our specific instructions to ensure safe transit back to the ranch.
Receive Your Refund
Once we receive and inspect your return, we will process a refund to your original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing